Refund Policy

Return & Refund Policy

Last Updated: 01 January 2025

1. Introduction

Thank you for shopping at https://ngocourses.geniewebs.com/. We strive to provide high-quality online courses, PDF books, and digital products to help nonprofits worldwide. This Return & Refund Policy outlines the conditions under which we offer refunds or returns.

2. No Returns and No Refunds for Digital Products

Digital Products: Due to the nature of our digital offerings—such as online courses, downloadable PDF books, and other digital products—all sales are final. Once access or download links are provided, we cannot offer returns or refunds.

Immediate Access: We offer immediate access to online course materials, PDF books, and other digital content upon purchase, making it impossible to “return” these products.

3. Exceptions

While our general policy is to not provide refunds for digital products, in exceptional circumstances such as a technical defect or incorrect product being delivered, we will review refund requests on a case-by-case basis. Please reach out to us at [Your Contact Email] with a detailed explanation of the issue.

4. Technical Issues

If you experience technical difficulties accessing or downloading our digital products, please contact us immediately. We will make every reasonable effort to resolve technical issues and ensure you can use the product as intended.

5. Chargebacks

Initiating a chargeback without contacting our customer service team to resolve any issues first may be considered fraud. We reserve the right to dispute any chargeback that we believe to be unfounded.

6. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

Email: support@geniewebs.com
Address: 3rd Floor, Sri Balaji House, Malakpet, Hyderabad, Pincode - 500036, Telangana, India
Phone: +91-9849134105